Privacy Policy

Last updated: 5 February 2026

PrimeHaul Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Data Controller: PrimeHaul Ltd
Contact: [email protected]
ICO Registration: 00013181949

2. Data We Collect

From Removal Companies (Business Users)

Data	Purpose	Legal Basis
Company name, email, phone	Account management	Contract
Login credentials	Authentication	Contract
Payment information	Billing	Contract
Stripe Connect details	Deposit processing	Contract
Usage data	Service improvement	Legitimate interest

From Customers (via Removal Companies)

Data	Purpose	Legal Basis
Name, email, phone	Quote delivery	Contract (via company)
Property addresses	Quote calculation	Contract (via company)
Property photos	AI inventory detection	Contract (via company)
Move date preferences	Scheduling	Contract (via company)

Note: When processing customer data, we act as a Data Processor on behalf of the removal company (Data Controller). Removal companies are responsible for obtaining appropriate consent from their customers.

3. How We Use Data

Provide the Service: Process surveys, generate quotes, handle payments
Improve AI: Train and improve our inventory detection algorithms
Analytics: Understand usage patterns to improve the platform
Communication: Send service updates and support responses
Legal compliance: Comply with legal obligations and resolve disputes

4. Third-Party Services

We share data with trusted third parties who help us operate the Service:

Provider	Purpose	Data Shared
Stripe	Payment processing	Payment details, company info
OpenAI	AI photo analysis	Property photos (anonymised)
Mapbox	Address lookup	Addresses
Railway	Hosting	All platform data (encrypted)

All third parties are contractually bound to protect your data and only use it as instructed.

5. Data Retention

Active accounts: Data retained while account is active
Closed accounts: Business data deleted within 90 days
Customer survey data: Retained for 2 years for service history
AI training data: Anonymised data may be retained indefinitely
Financial records: Retained for 7 years (legal requirement)

6. Your Rights (UK GDPR)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion ("right to be forgotten")
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interest
Restrict: Request limited processing in certain circumstances

To exercise these rights, email: [email protected]

We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO).

7. Data Security

We protect your data using:

HTTPS encryption for all data in transit
Encrypted database storage
Secure authentication with hashed passwords
Access controls limiting data access to authorised personnel
Regular security reviews

8. Cookies

We use essential cookies for:

Authentication: Keep you logged in
Security: Prevent fraud and protect your account

We do not use advertising or tracking cookies.

9. International Transfers

Your data is primarily stored and processed in the UK/EU. Where data is transferred outside the UK (e.g., to US-based service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Children's Privacy

Our Service is intended for businesses and is not directed at individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]
Address: PrimeHaul Ltd, United Kingdom